# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=107

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 108

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## [Pool surveillance application : Which one to choose?](https://community.homey.app/t/pool-surveillance-application-which-one-to-choose/119574)

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**Author:** [@Stephane\_Modard](https://community.homey.app/u/Stephane_Modard)\
**Replies:** 1\
**Last updated:** [November 2, 2024, 7:21pm UTC](https://community.homey.app/t/pool-surveillance-application-which-one-to-choose/119574 "2024-11-02T19:21:55Z")

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Hi there. Is there any recommendation on what pool maintenance/surveillance app to choose? Would you go for ICO, Blue Connect or FlipR? What are your feedbacks? I would like to buy a connected device but no idea what …

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## [I'm a new user - Is it possible to create a flow with When / OR?](https://community.homey.app/t/im-a-new-user-is-it-possible-to-create-a-flow-with-when-or/119582)

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**Author:** [@M\_W](https://community.homey.app/u/M_W)\
**Replies:** 3\
**Last updated:** [November 2, 2024, 6:34pm UTC](https://community.homey.app/t/im-a-new-user-is-it-possible-to-create-a-flow-with-when-or/119582 "2024-11-02T18:34:08Z")

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Example use case: When: Protect sensor OR: Aqara camera detects movement OR: Meross sensor detects presence Then: … What is the best way to achieve this? Or is this only achieved by choosing the “Zone became …

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## [Just got a Homey Bridge – Do I really need it vs. Brand Hubs?](https://community.homey.app/t/just-got-a-homey-bridge-do-i-really-need-it-vs-brand-hubs/119396)

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**Author:** [@alexrds](https://community.homey.app/u/alexrds)\
**Replies:** 3\
**Last updated:** [November 2, 2024, 4:56pm UTC](https://community.homey.app/t/just-got-a-homey-bridge-do-i-really-need-it-vs-brand-hubs/119396 "2024-11-02T16:56:21Z")

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Hey everyone! I recently picked up a Homey Bridge to start building my smart home setup, but I’m beginning to feel a bit lost about its role. So far, I’ve noticed that many devices still seem to require their own offic…

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## [Samsung TV's don't respond to Homey input](https://community.homey.app/t/samsung-tvs-dont-respond-to-homey-input/93394)

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**Author:** [@iphonevannick](https://community.homey.app/u/iphonevannick)\
**Replies:** 9\
**Last updated:** [November 1, 2024, 5:40pm UTC](https://community.homey.app/t/samsung-tvs-dont-respond-to-homey-input/93394 "2024-11-01T17:40:32Z")

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Hi everyone, I have 2 Samsung tv’s (the Frame 2020 and The Serif 2023) but both don’t respond to any input my Homey is giving them. Both the tv’s are also added to the Smartthings app, but i read somewhere that if you d…

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## [Publish sensor values as JSON over MQTT](https://community.homey.app/t/publish-sensor-values-as-json-over-mqtt/119475)

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**Author:** [@Garrian](https://community.homey.app/u/Garrian)\
**Replies:** 1\
**Last updated:** [November 1, 2024, 2:18pm UTC](https://community.homey.app/t/publish-sensor-values-as-json-over-mqtt/119475 "2024-11-01T14:18:06Z")

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Hello! I want to have most of the data from my homey published to MQTT, sorted as JSON pr device/room. The flow below works, but it is a bit of work to do this for every device in my home. I assume there is a better/ea…

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## [Iotty i3 plus switch](https://community.homey.app/t/iotty-i3-plus-switch/119480)

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**Author:** [@Rocco\_De\_rosa](https://community.homey.app/u/Rocco_De_rosa)\
**Replies:** 1\
**Last updated:** [November 1, 2024, 1:17pm UTC](https://community.homey.app/t/iotty-i3-plus-switch/119480 "2024-11-01T13:17:23Z")

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hi I have some iotty i3 plus switches I wanted to know if they are compatible with Homey pro thanks

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## [Google assistant:It looks like Homey is unavailable now](https://community.homey.app/t/google-assistant-it-looks-like-homey-is-unavailable-now/27575)

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**Author:** [@Kjettern](https://community.homey.app/u/Kjettern)\
**Replies:** 22\
**Last updated:** [November 1, 2024, 11:00am UTC](https://community.homey.app/t/google-assistant-it-looks-like-homey-is-unavailable-now/27575 "2024-11-01T11:00:40Z")

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Annoying problem! Sometimes Google assistant is telling me: “Homey is unavailable right now.” Homey is available, and the command is carried out without problems, but still Google tells me this. Does anyone have a fix? …

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## [None existing z-wave node](https://community.homey.app/t/none-existing-z-wave-node/103870)

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**Author:** [@Torbjorn\_Melbye](https://community.homey.app/u/Torbjorn_Melbye)\
**Replies:** 4\
**Last updated:** [November 1, 2024, 10:31am UTC](https://community.homey.app/t/none-existing-z-wave-node/103870 "2024-11-01T10:31:25Z")

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Wonder if anyone can answer what has happened here. I have lost connection with a z-wave smart plug. Checking the developer page I can see that it has taken a weird, not to say impossible route across my z-wave network …

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## [Start up macbook when i sit at the desk](https://community.homey.app/t/start-up-macbook-when-i-sit-at-the-desk/119285)

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**Author:** [@Rik\_Elsenaar](https://community.homey.app/u/Rik_Elsenaar)\
**Replies:** 3\
**Last updated:** [October 31, 2024, 8:54pm UTC](https://community.homey.app/t/start-up-macbook-when-i-sit-at-the-desk/119285 "2024-10-31T20:54:47Z")

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Hey there👋 I am looking for a way to start/wake my macbook when i sit at my desk. For example: When i pull out my chair (with a doorsensor) or when the zone becomes active (with a motion sensor or aqara fp2) But do yo…

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## [Auto Turn-Off After X Minutes (Homey Bridge)](https://community.homey.app/t/auto-turn-off-after-x-minutes-homey-bridge/119395)

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**Author:** [@alexrds](https://community.homey.app/u/alexrds)\
**Replies:** 6\
**Last updated:** [October 31, 2024, 6:03pm UTC](https://community.homey.app/t/auto-turn-off-after-x-minutes-homey-bridge/119395 "2024-10-31T18:03:50Z")

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Hi everyone! I’m just getting started with smart home automation and decided to dive in with Homey as I figured it’d be a friendly way to ease into more advanced automation setups. :clock3: :thinking: One of the first …

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## [ARW 868.3MHz](https://community.homey.app/t/arw-868-3mhz/119355)

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**Author:** [@Franck\_REVOL](https://community.homey.app/u/Franck_REVOL)\
**Replies:** 2\
**Last updated:** [October 30, 2024, 4:39pm UTC](https://community.homey.app/t/arw-868-3mhz/119355 "2024-10-30T16:39:36Z")

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Hello Is there any chance of the protocol ARW 868.3MHz being taken into account? best regards

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## [Homey Pro 2016-2019 unresponsive](https://community.homey.app/t/homey-pro-2016-2019-unresponsive/119323)

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**Author:** [@Zirtox](https://community.homey.app/u/Zirtox)\
**Replies:** 4\
**Last updated:** [October 30, 2024, 12:48pm UTC](https://community.homey.app/t/homey-pro-2016-2019-unresponsive/119323 "2024-10-30T12:48:15Z")

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Hi, for some reason, just overnight, my Homey can’t be connected to anymore. When I put it in recovery mode and connect to the Homey setup-wifi and try to add new Homey in my app in an attempt to fix it, it fails to add…

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## [Can't connect to tuya no matching app user information](https://community.homey.app/t/cant-connect-to-tuya-no-matching-app-user-information/119312)

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**Author:** [@dvk8](https://community.homey.app/u/dvk8)\
**Replies:** 2\
**Last updated:** [October 30, 2024, 10:02am UTC](https://community.homey.app/t/cant-connect-to-tuya-no-matching-app-user-information/119312 "2024-10-30T10:02:28Z")

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Hi, Ive downloaded the official tuya app on Homey and I am trying to connect. But when I try to login after the redirect, I get the following error: No matching app user information. Please re enter or switch to region…

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## [Adding multiple zigbee lights](https://community.homey.app/t/adding-multiple-zigbee-lights/119174)

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**Author:** [@pmeester](https://community.homey.app/u/pmeester)\
**Replies:** 10\
**Last updated:** [October 30, 2024, 8:36am UTC](https://community.homey.app/t/adding-multiple-zigbee-lights/119174 "2024-10-30T08:36:59Z")

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Hi everyone, I realize that pairing multiple devices simultaneously isn’t possible with a single pairing session in Homey. However, I’ve noticed the new pairing feature adds extra steps, making it a bit more time-consum…

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## [Homey, Apple Home and multiple users](https://community.homey.app/t/homey-apple-home-and-multiple-users/119308)

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**Author:** [@Talvas](https://community.homey.app/u/Talvas)\
**Replies:** 1\
**Last updated:** [October 30, 2024, 6:12am UTC](https://community.homey.app/t/homey-apple-home-and-multiple-users/119308 "2024-10-30T06:12:25Z")

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Hey all, I am using the Homey Pro 2019 with several IKEA, Hue, Aqara products. The IKEA hub is the only one I am using, all other devices are directly coupled to homey. Few months ago I switched to IOS and I connected …

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## [Does Dirigera bridge pass device status, like light on/off, to Homey?](https://community.homey.app/t/does-dirigera-bridge-pass-device-status-like-light-on-off-to-homey/119200)

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**Author:** [@pmeester](https://community.homey.app/u/pmeester)\
**Replies:** 3\
**Last updated:** [October 29, 2024, 10:33am UTC](https://community.homey.app/t/does-dirigera-bridge-pass-device-status-like-light-on-off-to-homey/119200 "2024-10-29T10:33:37Z")

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Hi everyone, Does anyone know if the Dirigera hub, when connected to Homey via the Matter Bridge, successfully passes on the status information of linked devices, like lights? I’ve noticed that while there are cards in …

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## [Nuki lock workflow without the homey app](https://community.homey.app/t/nuki-lock-workflow-without-the-homey-app/118603)

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**Author:** [@Gregory\_JENISCH](https://community.homey.app/u/Gregory_JENISCH)\
**Replies:** 13\
**Last updated:** [October 29, 2024, 5:56am UTC](https://community.homey.app/t/nuki-lock-workflow-without-the-homey-app/118603 "2024-10-29T05:56:14Z")

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Hi everyone :wave:t2: I have a Nuki smart lock and a homey pro. I can (un)lock my door without any problem either with my iPhone via the Nuki app, or my Nuki fob or even my Nuki keypad. No problem :wink: Now I want…

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## [Delayed start](https://community.homey.app/t/delayed-start/119150)

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**Author:** [@toreog](https://community.homey.app/u/toreog)\
**Replies:** 4\
**Last updated:** [October 28, 2024, 5:52pm UTC](https://community.homey.app/t/delayed-start/119150 "2024-10-28T17:52:18Z")

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Hi! I want a device to turn on right away when a button is pressed or, depending on whether a condition is meet, the next whole hour. Does anyone have a suggestion for how to do this?

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## [Google home - Homey is unavailable message](https://community.homey.app/t/google-home-homey-is-unavailable-message/31267)

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**Author:** [@glenn\_clough](https://community.homey.app/u/glenn_clough)\
**Replies:** 4\
**Last updated:** [October 28, 2024, 1:25pm UTC](https://community.homey.app/t/google-home-homey-is-unavailable-message/31267 "2024-10-28T13:25:03Z")

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Over about the last month or so I’ve been getting more and more messages from my Google home assistants when saying turn on/off lights that it cant reach homey or homey is unavailable, it can take a while some times to d…

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## [Homey Bridge not connecting for initial (Bluetooth) setup](https://community.homey.app/t/homey-bridge-not-connecting-for-initial-bluetooth-setup/70932)

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**Author:** [@Boy](https://community.homey.app/u/Boy)\
**Replies:** 20\
**Last updated:** [October 28, 2024, 8:36am UTC](https://community.homey.app/t/homey-bridge-not-connecting-for-initial-bluetooth-setup/70932 "2024-10-28T08:36:41Z")

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Hi Guys, A few days ago my Homey suddenly lost connection permanently, not the flacky disconnects a lot of people experience but rather a full permanent disconnect. For me there was no way to get connectivity back so I…

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## [New bridge not completing setup](https://community.homey.app/t/new-bridge-not-completing-setup/109663)

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**Author:** [@Nathan\_OBryan](https://community.homey.app/u/Nathan_OBryan)\
**Replies:** 5\
**Last updated:** [October 28, 2024, 8:35am UTC](https://community.homey.app/t/new-bridge-not-completing-setup/109663 "2024-10-28T08:35:30Z")

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I got a new Homey Bridge yesterday, but it won’t complete setup. I power on the bridge, and add device to my homey app. It sees the bridge and starts setup. I place it in a room (living room, about 10 feet from WiFi rou…

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## [Shelly devices might not be supported in the future](https://community.homey.app/t/shelly-devices-might-not-be-supported-in-the-future/67921)

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**Author:** [@Zhultar](https://community.homey.app/u/Zhultar)\
**Replies:** 6\
**Last updated:** [October 28, 2024, 5:12am UTC](https://community.homey.app/t/shelly-devices-might-not-be-supported-in-the-future/67921 "2024-10-28T05:12:53Z")

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Hey guys, homey keep saying “This type of device might not be supported in the future”. Why would they stop support their devices? My whole smart home works on Shelly 2,5!! All switches, all blinders around the whole h…

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## [Automation triggered when Homey goes offline/online](https://community.homey.app/t/automation-triggered-when-homey-goes-offline-online/118687)

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**Author:** [@Giovanni\_Dienstmann](https://community.homey.app/u/Giovanni_Dienstmann)\
**Replies:** 33\
**Last updated:** [October 27, 2024, 10:29pm UTC](https://community.homey.app/t/automation-triggered-when-homey-goes-offline-online/118687 "2024-10-27T22:29:12Z")

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Is there a way to trigger an automation the moment Homey goes offline, or back online? This would be extremely useful, because for me Homey goes offline for some minutes every other day. Then what happens is that any Fl…

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## [No movement since](https://community.homey.app/t/no-movement-since/119022)

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**Author:** [@ricercar](https://community.homey.app/u/ricercar)\
**Replies:** 3\
**Last updated:** [October 26, 2024, 5:04pm UTC](https://community.homey.app/t/no-movement-since/119022 "2024-10-26T17:04:23Z")

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Hello, When I select a movement detection device I get an information on how long it hasn’t detected a movement. How can I access this data in order to use it in a flow (…AND “nomvt” \> xx THEN…) ?

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## [Homey Pro loses connection](https://community.homey.app/t/homey-pro-loses-connection/118937)

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**Author:** [@Jeremias\_Thomas](https://community.homey.app/u/Jeremias_Thomas)\
**Replies:** 6\
**Last updated:** [October 26, 2024, 4:31pm UTC](https://community.homey.app/t/homey-pro-loses-connection/118937 "2024-10-26T16:31:55Z")

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I have an Homey Pro and in the last days I have had some connection problems, it turns out that it is disconnected and automatically connected to the network, once or twice in the week. Does anyone have an idea of ​​wha…

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## [Seeking Solutions for Integrating Deezer](https://community.homey.app/t/seeking-solutions-for-integrating-deezer/113636)

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**Author:** [@shahine](https://community.homey.app/u/shahine)\
**Replies:** 4\
**Last updated:** [October 25, 2024, 9:44pm UTC](https://community.homey.app/t/seeking-solutions-for-integrating-deezer/113636 "2024-10-25T21:44:40Z")

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Hello Homey Pro Community, I hope everyone is doing well. I’ve been enjoying my Homey Pro setup and its integration capabilities, but I’m currently facing a challenge. I’m a big fan of Deezer and would love to integrat…

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## [Programatically change the device icon on the homey dashboard](https://community.homey.app/t/programatically-change-the-device-icon-on-the-homey-dashboard/117922)

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**Author:** [@ZeroSugar](https://community.homey.app/u/ZeroSugar)\
**Replies:** 6\
**Last updated:** [October 25, 2024, 9:41pm UTC](https://community.homey.app/t/programatically-change-the-device-icon-on-the-homey-dashboard/117922 "2024-10-25T21:41:51Z")

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I have a switchbot device that opens and closes my gate. Is there a possibility to programatically change the icon on the homey dashboard , so i can indicate that my gate is closed or opened.

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## [Homey Pro 2023 not coming online after router change (wired)](https://community.homey.app/t/homey-pro-2023-not-coming-online-after-router-change-wired/118981)

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**Author:** [@Tiwas](https://community.homey.app/u/Tiwas)\
**Replies:** 8\
**Last updated:** [October 25, 2024, 3:56pm UTC](https://community.homey.app/t/homey-pro-2023-not-coming-online-after-router-change-wired/118981 "2024-10-25T15:56:32Z")

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Anyone here got any experience on changing the router on a wired Homey Pro 2023? I was sure this would be a breeze since I kept the IP range and all, but nothing this far. It’s rotating the rainbow “screen saver”, which …

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## [Homey app custom icon](https://community.homey.app/t/homey-app-custom-icon/116197)

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**Author:** [@Olivier\_Arthus](https://community.homey.app/u/Olivier_Arthus)\
**Replies:** 7\
**Last updated:** [October 25, 2024, 5:29am UTC](https://community.homey.app/t/homey-app-custom-icon/116197 "2024-10-25T05:29:55Z")

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Hello It is possible to change the default icon of a device, to any icon in the list provided by Homey. But is it possible to extend that list with my own custom icon? I have a motion sensor, and the standard icons fo…

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## [Increased System RAM over time](https://community.homey.app/t/increased-system-ram-over-time/118940)

<div class="topic-metadata">

**Author:** [@Eko\_taas](https://community.homey.app/u/Eko_taas)\
**Replies:** 2\
**Last updated:** [October 25, 2024, 11:32am UTC](https://community.homey.app/t/increased-system-ram-over-time/118940 "2024-10-25T11:32:10Z")

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In last 2 weeks I have noticed that system RAM keeps rising steadily. Before that was not that way (and no changes on usage / scripts) Obviously Rebooting periodically would solve it, but any other ideas what to chec…

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